1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Viagogo is a secondary ticketing site. Visit the Payment Methods section to update the details. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. 2.12 Seller Payment. Report. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The judge issued an injunction which prevents . To register, You must provide your real name, address, phone number, and email address. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. You had also spent quite some time sending emails and making phone calls back and forth with the company. 5.3 Disclosure of Information. Crucially in your case, this means. Join the 36,151 people who've already reviewed viagogo. How do I unsubscribe from your newsletter? The tickets were sold in October for 180, but so far I have not seen the money. We take no responsibility for such issues. For example, if you bought tickets for the front row and ended up sitting near the back. Selling a type of mobile ticket and transferring it to the buyer. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. The tickets were bought and sold online, using the Viagogo fan resale platform. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Start selling with Amazon. Fast forward a few years, and the details she entered were still saved on your account. How do I change the email address on my account? If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Why can't I see my order or sale in my account? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Before taking this step we advise that you take a look at our advice on writing a letter before action. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. where did nick turani go to college brian buffini net worth 2018 Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. As shares tumble and costs soar Will the fast food giants ever deliver for investors? If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You will receive confirmation by email when the payment is made. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Viagogo just like many other ticket sellers are modern professional con artists. Claim compensation You may be able to claim some compensation for loss of enjoyment. Such notice shall be deemed given one business day after the email is sent. How do you find a good accountant? So its not int he sellers interest to sell fakes or not actually have the ticket. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Is commercial property a great value investing opportunity? However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Please remember that you will not be paid for this sale. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. The Scottish indie band Arab Strap said: Weve always been appalled by touting. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. If you click on them we may earn a small commission. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. Limited access. Look for an option to transfer the tickets through the original ticket provider's account. We are not involved in the actual transactions between Buyers and Sellers. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. We may also first deduct any amount you owe us from any amount we owe you. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. 3.3 Laws and Regulations. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Your payment will be initiated 10 business days after the event takes place. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Can I deliver the tickets using a different delivery method? It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Yes No Contact Customer Support Regional Settings We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Ask a question about Viagogo in Booking Services. 0. 2.9 Seller's Confirmation Obligation. 2.8 Pay & benefits. Report. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. The concert was due to happen in 2020, but was rescheduled several times due to Covid. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. How do I change the email address on my account? 9 Dec 2022 - Seller Support Associate . 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. To sell tickets, a Seller lists the tickets in the Site database. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. You may also file for a claim if your tickets are invalid or not accepted at the venue. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 1.1 Introduction. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We are no longer accepting comments on this article. 2.18 Merchant Description. Check out our video below for advice on how to avoid ticketing scams. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Apparently not. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Copyright (c) 2006-2023, viagogo AG. Have we let energy giants make too much profit? Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. 5.4 Making Adjustments. Ratings by category. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Event dates, times, venues and subject matter, which are listed on the ticket, may change. I want to ask if anyone know their custumer service valid e.mail ? Follow these simple steps to get your money back if you've got a problem with your tickets, 2. The companys full name, according to a well-placed source, is Global Experience Solutions. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. The Sellers and the Buyers are hereafter jointly referred to as the Members. Pay by PayPal, a free service to pay online without sharing your financial information. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 3.Click Dispute a Transaction. I want to return my goods, what are my rights? If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. are safe places to buy tickets. 6.10 Notices. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. 2.8 Notification. During this time, the Site will be temporarily unavailable. Here is what happened. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Thankfully, I have now managed to get to the bottom of it. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 1.2 Ticketing Exchange. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Can you help me find out what has happened here? Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. . This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 2.15 Claims under the viagogo Guarantee. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. All. In this case they counted them as arrived the moment UPS scanned the tracking label. 3.1 Accurate Descriptions. Both you and the company were insisting that you weren't in the wrong. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. See all 12 articles. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The site operates a system wehre the tickets don't go on sale until they receieve them. This does not prevent us from varying these terms without reference to them. Save as much as you can and opt for investment trusts over trackers. What are the viagogo Terms and Conditions? A source close to Viagogo said it had no other connections to Global Experience Solutions. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . 6.7 Third Party Information. Viagogo says it paid me in November, but it has not turned up in my account. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Red Hot Chili Peppers Tickets. If You do not qualify, do not use the Services. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. You are viewing the PayPal Community Archives. Hello has anyone had a successful outcome from viagogo through paypal. Jun-18-2021 11:52 AM. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. How do I edit my listing? Including any such items constitutes a material breach of these terms and conditions. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. 7.1 Ownership of Intellectual Property. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. There must be a way, the payment was not accepted yet. Click the more button to email us. We will also add sales or value added tax on our fees as applicable. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented.
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