Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Nestled in a natural rock and among rivers. 800 006 FOTO (3686) Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Restrictions apply. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. You need to confirm your age by showing a valid ID card. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Their eco-integrating design and premium amenities make them unique. Please verify the policy to change the date of visit or cancellations. Can I participate in an activity more than once? Get onboard the shuttle and visit it as many times as you want. Mexico: 998-883-3143. . The staff were very friendly and the room was clean and cozy. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Customer Service. Cabins, apartments, houseboats! How do you remove the watermark from the photos? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Do I need a driving license? Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Packages and Xperience Passports cannot be cancelled and will not be refunded. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. What happens if I forgot my download code? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. My suite overlooked the casa Viento infinity pool farthest from the lobby. Express check-out, a computer station, and dry cleaning are also on offer. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. How do I open the ZIP file when I download multiple photographs? She didn't really explain anything. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. 1.- Enter your download code. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Get your Photo Pass and take home all the pictures of your experience at a special price. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. 2.- A list of the albums that are included in your package will be displayed. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Outside Mexico. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. more. For more information, please consult our list of products and services found in the price list section of our website. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. We are experts in creating unconventional experiences making your event extraordinary. Learn all the information in our Privacy Notice. You can download as many times as you need to while the code is valid. Check the schedules and open hours of our attractions and shows. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Yes, activities in Xplor are all family-friendly. Dec 25 - Dec 26. Traveling on business? Rest areas, dressing rooms and restrooms. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. How many times can I download my photos with my download code? The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. If you have an account, sign in now to post with your account. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. How do I open the ZIP file when I download multiple photographs? The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. $148. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. There are a lot of things to do in the parks got adults and kids. Yes. Can I enjoy underground river activity without knowing how to swim? By continuing to browse the site, you agree to the use of cookies. Carretera Chetumal-Puerto Jurez, Km. What kinds of clothes and shoes shall I wear? Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. Other services (WiFi, ATM and gift shops). If you visited our Parks: foto@xcaret.com Due to the nature of the product we offer, you always have the possibility to view the photos. +1-888-675-2083. Can somebody on a wheelchair access the Park? I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. The ramen at Xin Goa was excellent as was the fried rice. FAQs; Customer Service. This is my happy place, my own personal paradise. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. If you visited our Xcaret Hotels: fotohoteles@xcaret.com No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Responsive staff. La Casa de la Playa. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. What are the payment methods to buy online? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Within Mexico. Traveling on business? Can I submit my purchase confirmation on my phone and/or tablet? I have sent multiple difference emails requesting assistance with no response. There is no limit to how many photos you take and you can then purchase access to download these images. *MSI only with participating cards (banks) issued in Mexico. All journeys take 45 minutes. Yes, you must select a specific date to visit the Park. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. 800 006 FOTO (3686) Enjoy truly special moments of fun and relaxation with the . The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. It is important to bear in mind that most of our activities need constant physical efforts. If you visited our Xcaret Hotels: fotohoteles@xcaret.com If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Remember you can purchase water shoes at our shops in Xplor. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. it was just my wife and I for her birthday/anniversary. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Just a weird housekeeping issue I guess we had. Yes. Is it possible to participate in these activities if I have heart problems? These are both highly recommended. Casa de la Paz The greatest books ever written are in our library. A floating Mexican party awaits you at Xoximilco. Underground River Rafts of 580 yards paddling with special hand paddles. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Privacy Terms. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Is the discount for Quintana Roo residents valid throughout the year? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. On a PC right-click on the file and select the option to extract. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. . No, we only accept IFE. Reserve now, pay when you stay. I will not repeat everything that has already been said. I can see them but they all say sample on the and not able to download. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. While buying your ticket online, a list of hotels where pick-up is available will be displayed.